frequently asked questions

What if I can’t find my original Invoice?

Please print out the order confirmation email or the order information available on your Aiyaana account. Without this information, we will be unable to process your return.

For any other questions you may have that have not been answered, please send us your comments on info@aiyaana.com

Can I modify an order after the order is placed?

Once the order has been placed we do not allow for any modifications to take place. Any changes will be referred to as a return and our return policies will apply.

How is my order packaged?

All Aiyaana pieces are meticulously wrapped in fine tissue and placed in a padded velvet pouch. The packing includes a care label for customers to understand how best to care for their pieces. CLICK HERE for an insight on our packaging.

How do I understand which size fits me?

Please download our size chart which illustrates the range of sizes for different items. If you are still unsure, visit your local jeweller to get the correct size.

Do I need to register to be able to shop on www.aiyaana.com?

No, you can shop as a guest on www.aiyaana.com if you do not want to register on our website. We strongly recommend that you register as it makes the shopping experience faster in the future. You will be able to save products that interest you to your wish list and access these at a later point in time and also track your orders.

Do I need to pay to register?

Registration on www.aiyaana.com is absolutely free of cost.

What are my payment options?

Currently Aiyaana offers:

  • Payment on delivery option for local purchases (for orders up to Rs. 25,000)
  • Bank Account transfer

What should I do if I need an item that is not listed on the website?

Please send us an email at info@aiyaana.com with an image of the product required and we will respond to your query.

Do you ship internationally?

Yes, Aiyaana ships to selected countries CLICK HERE to see our International Order Policy

Through what carrier are Aiyaana products shipped?

Local and International orders are shipped through Aramex.